Job Description

Position: Customer Service/Communications Agent

Location: Montgomery County


SPS Consulting seeks courteous and organized Customer Service/Communications Agent to support our government customer in the Montgomery County area.Position providesassistance to the general public and requires you to work in a high-volume communication environment


Responsibilities Include:

  • Operating a telephone and computer program simultaneously to schedule transportation forclients
  • Screening clients for eligibility
  • Processing, proofing, and reconciling provider invoices
  • Responding to telephone inquiries about the program
  • Making transportation referrals as appropriate
  • Verifying and confirming clients’ transportationrequests
  • Developing reports as needed
  • Processing incoming/outgoing mail
  • Other related administrative duties as required to accomplish the goals of the program



  • High School diploma and 1-year of experience as an office support is required
  • Proficient in typing and Microsoft Office applications with good editing skills
  • Knowledge of customer service practices and principles
  • Customer focus and adaptability to different personality types
  • Ability to handle stressful situation appropriately with the outmost professionalism.
  • A resourceful and independent worker capable of self-managing their time and tasks
  • Possess a friendly and courteous demeanor and is able to work with witnesses and customers
  • Must possess ability to use multi-button telephone, personal computer, photocopier, TTY machine, and other office automation equipment appropriate to the requirements of the position

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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