Job Description

Position:Book Personalization Associate (BPA1)

Agency:Department of State (DoS)

Location: Tucson, AZ


Position Summary:

Under the direct supervision of a Book Personalization Supervisor, the Book Personalization Associate performs various clerical and repetitive manual functions in Book Print, Card Print, Quality control, and the Mail Out, as well as other miscellaneous functions in support of travel document personalization operations.  The Book Personalization Associate achieves a basic knowledge of the current travel document issuance software and computer operating system, to include retrieval of individual application information, upgrading applications to expedite status, data entry, and generation of mailing labels.


Job Description:

Book/Card Print

·       Maintaining control and accountability of passport books and passport cards

·       Reviewing application information and printed passport books/cards for errors and quality

·       Removing or rejecting applications and passport books/cards with errors

·       Verifying individual book/card usage reports

·       Filling out and maintaining Batch Tracking sheets or other reports

·       Prioritizing work (i.e., expedited passports and early departures along with regular batches)

·       Operating and being responsible for the care of computer equipment, including passport printers


Quality Control

·       Checking data on passport using optical character reader

·       Writing data onto the passport-integrated chip using chip writer/reader

·       Determining acceptability of passport quality

·       Performing data entry function and using the computer screen to verify accuracy of data

·       Printing correct passport endorsements as appropriate

·       Generating address labels and attaching them to mailing envelopes and placing sealed envelopes into postal trays for mailing

·       Conducting all aspects of mail out operations, including operation of automated postal machines



·       High School diploma or equivalent, and at least 2 years of office experience required

·       U.S. Citizenship Required

·       Ability to successfully complete the Background Investigation

·       Ability to obtain and maintain a Government Agency Moderate Risk Public Trust security clearance

·       Ability to lift and carry up to 25 pounds


Skills/Experience Required:

·       Basic personal computer skills

·       Capable of doing repetitive tasks such as lifting, standing, sitting, reaching, twisting, sealing envelopes, filing and reading

·       Proven ability to communicate effectively and professionally

·       Must be able to operate personalization-printing equipment, conduct Quality Control checks of the printed passport, and follow a pre-set pattern for document sequencing

Application Instructions

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